FAQ - Delivery & Pick Up
How much does delivery cost?
Delivery is free in contiguous USA! If you are in AK, HI, or islands off the mainland please contact us for a quote.
Do you ship to Canada?
Canada, eh? Sure, in fact we have a whole separate website for Canada: pizzaovens.ca
What kind of delivery do you offer?
We ship with common carriers to curbside only, usually this means driveway. Liftgate service is included.
Are your shipments insured?
Yes, all our shipments are fully insured against loss or damage in transit.
Can the driver place the oven on my base?
Unfortunately not, the driver does not have this kind of equipment.
Can the driver put the oven in my garage, backyard, patio, etc?
This is not guaranteed and depends on the accessibility of the place and what the driver feels is safe. For instance, even if the driver wants to he may not be able to move the oven over grass, gravel, steep inclines, steps, or similar obstacles. However, in most cases where possible the driver will try to place the oven where you want it.
Will i be notified of delivery time?
Yes, of course. We email tracking info to you and the carrier also calls prior to delivery to schedule an appointment. Please do not take time off work or otherwise change your plans unless the carrier has called you and scheduled a delivery time. Online tracking information for freight shipments is not accurate down to a day. For local shipments in the metro NYC area there is no tracking since we use a local carrier.
How long does delivery take?
This depends on your location. We normally ship within 48 business hours of payment receipt. Transit times vary between 1 and 8 days. For instance Long Island, NY - 1 day, Chicago - 3 days, Florida – 4 days, etc. Transit times are not guaranteed, carrier-related delays do happen from time to time, once again please do not make plans to receive the oven unless the carrier has made arrangement with you.
Should i inspect the oven for damage on arrival?
Yes, please inspect it for visible signs of damage. If you find any obvious damage please note it on the bill of lading before signing it. In the case of modular oven kits that come in many pieces (Volta, Spazio etc) the driver will not wait for inspection, if you later find any parts damaged please contact us.
How can i move your 1200 lb oven into my backyard after it's delivered?
You definitely need a good plan. Very often an engine hoist and dolly will help. In other cases a pick up truck, bobcat, other lifting equipment. Please see our post here. If this does not seem possible to you then you may want to consider one of many modular kits that we carry, they are a lot easier to handle but may require assembly.
I'd like to save and pick up the oven in NJ, how do i do that?
This is a great option which will save you money and shipping time. Pick up hours are Mon-Fri 9 am to 4 pm. Just place an order on the website and select the pick up option at checkout, the system will apply the discount. We will then follow up with pick up information. Ovens are usually ready for pick up in 24 hours. Maximus is the only oven that can be picked up with a hatchback or minivan, all other ovens will require a pick up truck or trailer. We do have a forklift on our end to load the oven on your vehicle.
FAQ – Ovens.
I've seen a similar oven, is it the same as yours?
Most likely not. By agreement with manufacturers many of the ovens we carry are exclusive to us in USA and have been so for years. Our ovens are made with a lot of input from us, we request from manufacturers particular things like specific insulation materials, cements, drying times, chimney, packaging, and others. Ovens may look very similar on the outside but they may in fact be very different in composition, durability, and performance!
How do you select which ovens to sell?
We basically look for best in class ovens. We have been working with same ovens for many years because we believe they represent the best value. We invite you to compare our models to similar-sized ovens from our competitors.
Why are your prices lower than other suppliers?
To get the best possible price we import our ovens directly from manufacturers in full containers and try to cut all overhead costs: anything the customer doesn't benefit from.
Are your ovens in stock?
Yes, we keep a stock of hundreds of ovens at our partner warehouses in Kearny and Newark, NJ, this is what allows us to offer our ovens quickly. If an oven is out of stock we will try to put a notice on our website ASAP. If it so happens that a notice was not given and you have placed an order for this oven we will not process payment until the oven is in stock. We will contact you with an estimated time of arrival and of course will leave it up to you whether to wait for the oven, switch to another one, or cancel. These cases are rare, usually everything is in stock.
Can i come and see them?
Unfortunately not. We have been concentrating our efforts on nation-wide advertising & shipping and are proud to have customers in each and every US state. We also believe that you can gather more info about an oven from website description, pictures, and videos than from seeing the oven in person.
Do you sell commercial pizza ovens?
Yes, we do, our ovens are currently in operation in many restaurants and catering businesses throughout the country, for some examples please see our Where to Try section.
Can your ovens be used on mobile pizza trailers?
Yes, many of our ovens are currently successfully used this way, such as Volta, Maxi, Prime, you can see examples on the same page above.
Do you have ovens for indoor use?
Yes, we do, many of our ovens can be installed indoor, such as Volta, Neapolitan ovens, Pulcinella, Spazio, and others.
Do you offer after-sale support?
Yes! You can call us with any questions on your installation. You can also see many documented projects with our ovens here
Do your ovens come with warranty?
Our ovens come with our quality guarantee and a 1 year warranty on removable parts. Please keep in mind most our ovens are traditional hand-made products and hence we cannot offer a standard technology-age warranty. If you are concerned please ask us prior to purchase.
Do your ovens crack?
Virtually all wood fired brick, clay, or precast ovens have some degree of cracking and ours are no exception. Volta kits and Neapolitan brick ovens have almost no cracks but the Portuguese ovens will typically have 2-3 cracks on the inside and possibly a couple on the outside. The cracks are very thin, usually thinner than a nail. They can be easily repaired and even if they are not they do not affect the performance of the oven in a noticeable way. Our Portuguese brick oven already comes with an excellent patching material!
How long does an oven take to heat up?
To get to pizza baking temperature a Portuguese brick or clay oven will take 1-1.5 hours, Volta kits 45-60 min, and Maximus and Clementi ovens about 30 min.
Do your ovens need to be cured before first use?
Yes, curing minimizes cracking. It consists of firing the oven slowly with small fires over the course of a few days. We email instructions to customers.
Are your ovens NSF or UL listed?
Unfortunately not. Very few wood fired ovens are UL or NSF listed these days and this makes a difference only for select commercial applications. The reason our ovens are not certified is simply because we have never applied for certification.
Can you install the oven too?
No, but in NJ, NY, and PA we can refer you to installers who have worked with our ovens before.